Terms and conditions

Terms and Conditions of this Website Use

Our website is available to persons who can legally form binding contracts under Rwandan Governing laws. You confirm that you are at least 18 years old to be allowed to use www.isiyose.rw Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.

These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.

Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

Isiyose requires registration on the website. Should you choose to register to the site, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of Isiyose is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.

Isiyose shall accept no responsibility or liability, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. During the registration process you agree to receive promotional emails from Isiyose. You can subsequently opt out of receiving such promotional e-mails by just informing us.


Isiyose aims is to ensure accessibility to the website at all times, however we make no representation of that nature and reserve the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.


We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as endorsement of a particular website unless explicitly stated otherwise. In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites. Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice.


Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, on the iSIYOSE Site and application, information content on isiyose the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, all software compilations, underlying source code and software shall remain at all times vested in us or our licencors. Use of such material will only be permitted as expressly authorized by us or our licencors. Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


The Management of Isiyose will regularly update its site to reflect accurate comprehensive, up-to-date information of our service offerings. We will respond in a timely manner to Customer requests for information as it concerns its services. All such information will be provided at no cost to the Customer. All service information will be made available to the Customer by emails, our online portals, social media, or requests. Enquirers and queries shall be dealt with at the company offices and the company website.


Information regarding all service offerings, promos and store information related issues as well as general usage information is regularly updated on our website www.isiyose.rw


Payments for all orders and purchases on the www.isiyose.rw website are considered complete when made in full. Orders for payments that are yet to be completed shall not be processed. In the event that multiple purchases are made in one order, www.isiyose.rw shall apply the funds available on your payment source against the Ordered Items. In the event that your funds do not cover all the items selected, the order will NOT be processed and we will notify you. A email shall be sent to you confirming your order, or providing additional information where necessary and also informing you the process for automatically getting access to your item, if the order has been deemed confirmed. We do commit to ensuring that we do everything possible to make everything automatic and fast. For any order confirmed to be completed but the customer doesn’t get access to the purchased Item within 4 days, we will be obliged to refund the total amount. We accept no liability for failed orders, which were not reported to us within 7 working days.


For details on locations; isiyose service is currently available, kindly visit our web page.


Customers shall not misuse our services. Please be informed that we have a duty to report all suspicious or illegal activity to the appropriate authorities. In respect of the Intellectual Property Law of Rwanda, all the products available on our website are for personal use only. The customer is not allowed to engage in any form of distribution.


ISIYOSE retains the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is the customer’s responsibility to check these Terms and Conditions periodically for changes. The continued use of the website following the posting of changes will mean that you accept and agree to the changes.


When you use the website or send emails or other data, information or communication to www.isiyose.rw , you agree and understand that you are communicating with ISIYOSE through electronic records and you consent to receive communication via electronic records from isiyose periodically, as and when required. ISIYOSE may communicate by email or by other modes of communication, electronic or otherwise.


Membership on ISIYOSE is free. We do not charge any fee for browsing on www.isiyose.rw. However, ISIYOSE reserves the right to charge fees and change its policies from time to time. In particular, ISIYOSE may at its sole discretion introduce new services and modify some or all of the existing services offered on www.isiyose.rw, ISIYOSE also reserves, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented on www.isiyose.rw


Customer’s privacy is very important and we care about it. We want you to feel confident about the privacy and security of your personal information. We take reasonable care to prevent any unauthorized access to your personal information and use personal information we collect in accordance with strict procedures.


Whenever you are not registered or not logged in, we will ask you for information such as your name, address, contact phone numbers, email address for any order you make. If we find it necessary, we may also ask you other relevant information about the service you are using or ordering. Your personal information is only used for securing your orders and solve any problem which can occur during the whole process.


Whenever you are not happy with our services kindly contact us and let us know. Your feedback enables us review and improve isiyosedotcom@gmail.com or benonenduwayo@gmail.com We are fully committed to addressing all complaints fully and fairly, and in a reasonable time. You can even call / WhatsApp via this number +250 782557603 at any time of the day. When contacting us, make sure you have the details related to your complaint. This will enable us to process and resolve your complaint quickly.


When we need to contact you, we will use your email address as the primary mode of communication. In a few cases we will attempt to contact you via your phone line. We may contact you via a telephone call to advice you on the outcome of an investigation to any complaint.


If for any reason the item you access does not match the description on the website or if you find it deformed or defective upon, you may inform us directly via email or phone call. You can initiate a return or a refund on items by contacting us at isiyosedotcom@gmail.com. We aim to process all requests within maximum 2 days upon receiving your claim. Refunds are issued back to the original form of payment used to purchase the order or any other possible and easy way the customer may choose. Should you have any questions about the status of your refund, your return or your account, please feel free to contact isiyose via isiyosedotcom@gmail.com


Items can only be returned if they are either damaged or where the wrong item is delivered to you. If you receive the wrong item having ordered a specific item, we will replace it with the right item or provide you with a full refund. Only items that are non-functional or are the wrong item received can be returned. If there is an error, please immediately contact our customer services by mail, phone or WhatsApp within 24 hours from the time you received the item.


We will treat any information concerning any complaint or compliance in confidence and we will not disclose it to anyone. However, there are circumstances in which we may be required by law to disclose information. Such requests typically come from statutory authorities, e. g The Rwandan Police Force. Etc. Any such disclosure will be strictly controlled and made fully in accordance with the law.


These Terms and Conditions of Sale shall be interpreted and governed by the laws in force in Rwanda. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts in Rwanda and to waive any objections based upon venue.


The arbitrator shall be a person who is legally trained and is independent of either party. Notwithstanding the foregoing, Isiyose reserves the right to pursue the protection of intellectual property rights and confidential information through injunction or other equitable relief through the courts.